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REFUND AND RETURNS POLICY
What is your Returns & Refund policy?
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Not Accepted: Once items have been decorated, we cannot accept returns due to a change of mind. This is because the customisation process is specific to each order, and the products can’t be restocked or sold to another customer.
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Exchanges: We do not offer exchanges on decorated items. Please ensure you have selected the right product, size, colour, and customisation details before confirming your order.
- Refund: We do not offer refund once items have been decorated. This is because the customisation process is specific to each order, and the products can’t be restocked or sold to another customer.
Damaged or Incorrect Items If you receive a product that is damaged or not what you approved in the artwork stage, please contact our customer service immediately. We will address the issue promptly and work towards a resolution.
Contact Should you have any questions or concerns about your order or our return policy, please reach out to our customer service team at [email protected] or 02 8003 4354.
Your satisfaction is our top priority, and we appreciate your understanding and trust in our return policy. We are always here to assist and ensure you have a positive shopping experience.