PRICING DETAILS

• Special prices are available for a limited time and can change until payment is confirmed. Delays in payment might lead to price adjustments.
• Listed prices exclude GST but include delivery within Australia, basic artwork setup, and the decoration mentioned in the product details.
• Extra costs might apply for additional decoration options. We’ll discuss these before production starts.
• Charges will apply for multiple delivery locations.
• Due to market variables, prices can change without prior notice.
• If there are price discrepancies or changes after payment, we reserve the right to adjust or refund upon discussion.

ARTWORK INSTRUCTIONS

• Submit logos in vector or high-resolution format. Inadequate files might require a redraw fee.
• An artwork proof is provided for all orders, barring repeat orders. It’s essential to approve and return this proof for production to begin.
• Once you approve the artwork, no changes are possible. Ensure all details are accurate. Any reprint costs are the client’s responsibility.

COLOUR GUIDELINES

• Displayed print and embroidery colors are indicative. Monitor displays might vary. For printing, providing a PMS color ensures better matching, although perfection isn’t guaranteed.

PRODUCT IMAGES & COLORS

• Product images serve as references. There might be slight differences between images and the actual product.
• Screen colors might differ from product colors. If exact color is crucial, order a physical sample first.

ORDER COMPLETION

• Orders over 98% quantity supplied are considered complete. If your order falls short, we’ll refund the missing portion.
• We aren’t liable for lost or misplaced goods post-delivery.

DELIVERY SCHEDULE

• Estimated or confirmed delivery dates can change due to various factors. No refunds will be provided for such changes.

EXPRESS DISPATCH

• Some items offer Next Day Dispatch. For this, both payment and artwork approval are required by 11am the previous day.

ORDER CANCELLATION

• Once artwork is approved, we can’t cancel your order.
• Pre-artwork approval cancellations involve a $25 fee. Post-artwork approval cancellations have additional artwork fees.

STOCK DETAILS

• Stock is based on a first-paid/approved system. It’s reserved upon payment and artwork approval. If stock runs out, we’ll provide alternatives or a refund.

SHIPPING INFO

• Provide all necessary shipping details in your order. Any changes need written confirmation.
• We aren’t responsible for courier delays.

AGREEMENT TERMS

• Placing an order, accepting a quote, or signing off on artwork implies agreement to our terms.